Translation Management and Smart Links to Salesforce Knowledge Articles

Translation Management and Smart Links to Salesforce Knowledge Articles

I began my Salesforce journey three years ago and even today I find myself always learning this disruptive platform. This time I decided to deep-dive and unfold Salesforce knowledge and translation management.

What if Salesforce was not multilingual? Hahahaha….Salesforce would have never done that to its diverse global customers and partners. We as a community take diversity and inclusion not just seriously but to our hearts.

Having said that let’s learn how we can leverage translation management to our best benefit.

The Translation Workbench in Salesforce allows you to translate data, fields, values etc. into your global language. One can specify the desired language translation, create translations for customization and assign translators to different languages.

It is available for both lightning and classic for Professional, Enterprise, Performance, Unlimited, and Developer Editions.

To enable and disable translation workbench in your org, follow the steps below:

    1.Navigate to Setup, enter Translation Settings in the Quick Find box, then select Translation Settings. click Enable visible on the Welcome page

    2.Navigate to Setup, enter Translation Settings in the Quick Find box, then select Translation Settings. click Disable visible on the Welcome page

You can add multiple languages for translation, activate or deactivate a language, assign translators for that language. At a time only one language can be selected for translation.

To add languages and translators follow the steps below:

    1.Navigate to Setup, enter Translation Settings in the Quick Find Box

    2.Select Translation Settings. Click add to activate a new language. Choose a language to add a new one

    3.Select Active to make translations available for users in that language

    4.To assign translators for the active language, select them from the Available List and click Add or Find in case you don’t see the member

Salesforce’s important and recommended tip – “We recommend that you don’t make a language active until the translators have translated all values. Ensure all translators have the “View Setup and Configuration” permission so that they can begin translating. Users can only translate languages they’re assigned to.”

Moving forward with the next topic “Smart Links to Salesforce Knowledge Articles”

Smart Links are available for unlimited edition with Service Cloud and at an additional cost for essentials, professional, enterprise, performance and developer editions. They adjusts automatically when the URL or name of the knowledge article changes. An article URL updates automatically by Salesforce Knowledge based on the channel. It adds the community name for community and site prefix for a public knowledge base.
Smart Links can be created in two ways – through rich text editor or

Salesforce Knowledge automatically updates the article’s URL based on the channel, adds the site prefix for a public knowledge base, and adds the community name for the community portal. There are two ways to create a smart link in the rich text editor to a Salesforce Knowledge article within another article:

    1. Insert Smart Links into Articles in Lightning Knowledge – Adjusts automatically when the url or name of the knowledge article changes

    2. Smart Links to Salesforce Knowledge Articles Through Search – Smart linking from one article to another using the Link Article dialog in the rich text editor

    3. Smart Links to Salesforce Knowledge Articles with URLs – Smart linking from one Salesforce Knowledge article to another by manually entering the article URL in the rich text editor

On this note, I am signing off now. Don’t forget to check out my team’s previous blog on His journey with Blue Flame Labs.

Written by- Akanksha Bhardwaj

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