Want To Streamline
Service Team Processes?

Enable agents and customers to quickly connect and solve
customer problems with Service Cloud and Blueflame Labs.

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Managing Customer Inquiries Were Never This Easy

Keep tabs on client complaints with the service cloud. Sort them into priority categories, and find effective solutions in record time.

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Customer Inquiries and Requests across Multiple Channels

Custom workflows that Automate Routine Tasks

Enables Agents to Work Together to Resolve Customer Issues

Knowledge is Power
And A Way to Improve Customer Service

Let’s increase customer service and support by capturing, organizing, and sharing knowledge within a business.

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Seamless Customer Interactions? Not A Problem

A single platform to support customer interactions across multiple channels, including email, phone, social media, and chat.

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Unified Agent Desktop

Unified agent desktop allows customer service agents to handle customer interactions from multiple channels in one place.

Automatic Channel Switching

Automatic channel switching for customers to switch between channels with any interrupted issues.

Customisable Routing

Allows businesses to set up customizable routing rules to ensure that customer inquiries are directed to the most appropriate agent.

Smooth Integration,
Data Exchange & Functionality

Integration with other Salesforce products, as well as third-party applications, to enable better data exchange and functionality.

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  • Customized Reporting
  • Multiple Languages
  • Multichannel Integration
  • Integration With Legacy Systems
  • Live Agent Webchats
  • Role-Based Permissions

Enjoy Added Features
For Added Comfort

Let us help your business provide personalized, efficient, and effective customer support across multiple channels, leading to increased customer satisfaction, loyalty, and retention.

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Ready For Service
Cloud Integration?

Talk to Our Experts