Field Service Lightning customization
About This Project
The client focuses on providing service like resurfacing and coating of decks and floors based on the package selected by the customer. A service request is generated by the customer through the client’s website.
Client utilizes Salesforce and connects the customer to generate service requests through their website. They wanted to utilize Field Service Lightning to automate the process of scheduling and optimizing the service appointments assigned to their resources in addition to split the multi-day services appointment into single day service appointments created each day for multiple days.
How Your Organization Helped
With the help of Blue Flame Labs, the client now utilized Salesforce Field Service Lightning more extensively. With the customization, automation and configuration done the client was able to optimize the service appointment scheduling with much more efficient resource utilization making a way for better customer experience.